Creating a Return/Exchange Request:
Filling Out the Form:
Approval and Instructions:
Returning the Product:
Return or Exchange Process:
Notes:
Our customer service team will assist you at every stage and ensure the smooth completion of the process.
Refund Procedures:
If a customer places an order for 2 or more products at the same time with a total amount exceeding 750 TL, but later decides to return one or more products, reducing the remaining order total below 750 TL, the refund process will deduct the shipping fee accordingly. The shipping fee will be evaluated in accordance with the bulk order shipping fee policy.
In this case, the total amount to be refunded to the customer will consist of the product return amount deducted by the shipping fee.
Return Conditions:
Exchange Conditions:
Shipping Fees:
Return and Exchange Process:
Return and Exchange Rejection:
Refund Process: